Thank you for choosing Thronemart as your trusted online grocery shopping platform. We strive to ensure your satisfaction with every purchase. In the event that you are not completely happy with your order, we have established the following refund policy:
Refund Eligibility
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You must request a refund within 24 hours of the transaction date.
The service must not have been fully utilized or consumed.
The refund request must be accompanied by a valid reason and supporting documentation.
Refund Process
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Your name
Transaction ID
Invoice Number
Date of transaction
Reason for the refund request Any supporting documents (e.g., proof of erroneous charge)
Our team will review your request and notify you of the approval or rejection of your refund within 5 to 7 business days.
Refund Methods
If your refund is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider’s policies.Refund will reflected in customer’s bank account with in 5 to 10 business days.
Non-Refundable Items
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Services that have been sucessfully delivered or consumed order
Any additional fees paid for expedited services or premium features
Transactions where payment has already been processed and confirm via customer
Order Accuracy:
a. If you receive an incorrect item or a product that doesn’t match your order, please contact our customer support team within 24 hours of delivery.
b. We will investigate the issue and provide a refund or replacement for the affected item(s) as deemed necessary.
Quality Concerns:
a. We take pride in delivering fresh and high-quality products. If you receive a product that does not meet your expectations in terms of quality, please notify us within 48 hours of delivery.
b. Our team will assess the situation and may request additional information or photos for verification purposes.
c. Based on the assessment, we will offer a refund or replacement for the affected item(s) at our discretion.
Damaged or Defective Items:
a. In the unfortunate event that your order arrives with damaged or defective items, please contact us immediately, preferably within 24 hours of delivery.
b. Our customer support team will guide you through the return process and provide suitable solutions, such as a refund or replacement.
c. We may require you to provide evidence of the damage or defect, such as photographs or a detailed description, to facilitate the resolution.
Refund Process:
a. Once your refund request is approved, we will initiate the refund process within a reasonable timeframe.
b. Refunds will be issued using the original payment method or in the form of store credit, depending on the circumstances and your preference.
c. Please note that the processing time for refunds may vary depending on the payment provider and financial institution involved.
Please keep in mind:
Refunds are subject to verification and approval by Thronemart.
Certain items, such as perishable goods, may not be eligible for refunds due to their nature. However, we encourage you to contact our customer support team for any concerns regarding such items.
Refunds for promotional or discounted items will be processed based on the actual amount paid.
We are committed to providing a seamless shopping experience and resolving any issues that may arise. If you have any questions or require further assistance regarding our refund policy, please reach out to our customer support team. Your satisfaction is our top priority.
Happy shopping and thank you for choosing Thronemart!.