Refund Policy

Thank you for choosing THRONEMART as your trusted online grocery shopping platform. We are committed to ensuring your satisfaction with every order. If you're not fully happy with your purchase, our refund policy below will guide you through the process.

1. Order Accuracy

• a. If you receive an incorrect item or a product that doesn’t match your order, please contact our customer support within 24 hours of delivery.
• b. We will investigate the issue and offer a refund or replacement where applicable.

2. Quality Concerns

• a. If a product does not meet your quality expectations, notify us within 48 hours of delivery.
• b. We may request additional details or photos for verification.
• c. After review, a refund or replacement will be processed at our discretion.

3. Damaged or Defective Items

• a. Report damaged or defective items within 24 hours of receiving the delivery.
• b. Our team will assist with returns and provide a suitable solution (refund/replacement).
• c. Evidence like photos or detailed descriptions may be requested for verification.

4. Refund Process

• a. Once approved, the refund will be initiated promptly.
• b. Refunds will be processed through the original payment method or store credit, based on the case and customer preference.
• c. Please note that processing time may vary based on your payment provider or bank.

5. Additional Notes

• Refunds are subject to approval by the Thronemart team.
• Perishable items may not be eligible for a refund. Contact support for specific concerns.
• Refunds for discounted/promotional items will be made based on the actual amount paid.

We are dedicated to offering you a seamless shopping experience. For any refund-related inquiries, feel free to reach out to our support team. Your satisfaction is our top priority.

Thank you for shopping with Thronemart!